Refund and cancellation policy

Contact Clinical Services at 833-T-DETECT (833-833-8328) within 24 hours if you wish to change or cancel your T-Detect order.

No refunds or cancellations can be made after 24 hours.

If we are unable to provide a laboratory report after receiving your blood sample, a refund will automatically be issued to the credit card used. The refund will be for the T-Detect test only and not include the cost of PWNHealth prescribing services ($8), phlebotomy (Labcorp: $60; ExamOne: $140) or credit card processing fees.